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find your questions answered below.


Shipping Fees and Time


Standard Shipping

Express Shipping

Priority Shipping

(2-10 business days)

It's on us!

(2-3 business days)

(1-2 business days)

Don't worry, here are the most concerning questions covered.

SHIPPING FEES for International:

Standard Shipping

Express Shipping

(3-15 business day)

It’s on us!

(2-7 business day)


Order Status

Once your order is placed successfully, you will receive a confirmation email. For US/Canada, you will receive the confirmation with a tracking number. For international shipping, only Express Shipping comes with a tracking number.

When will my order ship?

We promise to ship your order in the next working day. Please allow 1 to 2 days during US and Canadian statutory holidays.

P.O. Box Shipping

Unfortunately currently we cannot ship to P.O Box address. Please contact info@moiaccessories.com for further assistance.


What is your return policy?

We offer return and exchange within 30 days after the package's arrival. Make sure you have all the original packaging and labels are intact and there is no sign of wear on any of the jewelry. To return your product, simply mail back the package using a valid shipping label from here and paste it on the returning parcel.

How do I make an exchange?

When you want to exchange your items, we expect you to ship back the item in its original package using the Return policy. Please follow the return policy and let us know which item you would like to exchange. Once received, we will process the exchange immediately. For further inquiries, please contact info@moiaccessories.com

still have questions? ask us now.

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