Order + Shipping

SHIPPING

We try to ship out your order within 2 bushiness days - order now, and your package ships out the next day! If you order pre-order items, your package will be shipped out as soon as we receive our stock.

RATES

CANADA & US

Estimated Delivery

Orders Under C$65: Flat Rate $15

3-10 estimated business days

Orders Over C$65: Free Shipping!

3-10 estimated business days

 

INTERNATIONAL

Estimated Delivery

Orders Under C$85: Flat Rate $20

5-15 estimated business days

Orders Over C$85: Free Shipping!

5-15 estimated business days

 

 

*To qualify for free shipping, your order must be C$65 or more after discounts and promotions are applied.

** For the following regions and countries, please provide extra information as required to ship at the checkout.

China, South Korea, Brazil

RECEIVING YOUR ORDER

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: 

  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

Moi Accessories is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.

If your package is still nowhere to be found, please contact us at info@moiaccessories.com.

 

ORDER ADJUSTMENTS & CANCELLATIONS 

We process your order as quickly as possible, so if you need to make an adjustment or cancel your order, send a request to info@moiaccessories.com right away. Note that sending an email does not mean that your adjustment or cancellation is guaranteed to be processed. We will contact you as soon as we receive your email to let you know if we can accommodate your request. Unfortunately, orders that have been shipped cannot be cancelled. 

Note that we reserve the right to cancel an order for any reason, at any time.

Shipping Update

In 2021, we are changing our shipping policy. Starting from Jan 1, 2021, Free Shipping will be:

CA &U S orders on C$65+
INTL orders on C$85+

*For regions and countries that require extra Tax Number/ ID, such as China or Brazil, please make sure to fill in the required numbers so your packages can be delivered.

A note on COVID-19

As we learn to adapt to the changes this year, we are doing our best to send out all the orders as usual and as soon as possible. We are shipping regularly during weekdays, but PLEASE be patience with us because our post offices are also running slower than usual this year.

We will continue to serve our community the best we can and move forward with exciting new projects that we planned. This is a tough time for all of us, yet let’s keep up our positive vibes and looking forward to the best for all human being.

Thank you for shopping small and choosing us. Your support really means a lot to us. 

Keep sparkling,

yvonne signature



 

 

 

We are shipping orders as usual. However, due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Please note that it is common for a package to say delivered and turn up a few days later. We are not responsible for shipping or return costs associated with late package arrivals. Please note that we are not responsible for undeliverable packages.